Thank you for shopping with Awakening Arts LLC. We are committed to delivering high-quality products with a seamless shipping experience. Please review our shipping policy below.
Orders are processed within 2-5 business days.
Once shipped, domestic orders typically arrive within 3-7 business days via USPS.
International shipping times vary based on the destination and customs processing.
We ship via USPS and offer standard and expedited shipping options at checkout.
Shipping costs are calculated at checkout based on the weight and destination of your order.
Free shipping may be available for qualifying orders (see promotional details for eligibility).
You will receive a tracking number via email once your order has been shipped.
Please allow up to 48 hours for tracking updates.
Awakening Arts LLC is not responsible for delays caused by USPS or customs processing.
If your package is lost or stolen, please file a claim with USPS. We will do our best to assist in locating the package but are not responsible for lost or stolen items.
If your item arrives damaged, please contact us within 7 days of delivery with photos of the damaged product and packaging at [your customer service email].
We want you to be fully satisfied with your purchase. If you are not happy with your order, please review our return policy below.
Returns are accepted within 14 days of delivery.
Items must be unused, in their original condition, and in the original packaging.
Sale items and custom-made products are final sale and cannot be returned.
To initiate a return, please email [your customer service email] with your order number and reason for return.
Customers are responsible for return shipping costs unless the item was received damaged or defective.
Once the return is received and inspected, we will process your refund within 5-7 business days to the original payment method.
If you would like to exchange an item, please follow the return process and place a new order for the desired item.
Refunds are issued to the original payment method once the return is processed.
Original shipping costs are non-refundable unless the return is due to a mistake on our part.
If you have any questions, please contact us at info@awakeningarts.com. Thank you for supporting Awakening Arts LLC!