Shipping Policy

Thank you for shopping with Awakening Arts LLC. We are committed to delivering high-quality products with a seamless shipping experience. Please review our shipping policy below.

Processing & Shipping Times:

• Orders are processed within 2-5 business days.

• Once shipped, domestic orders typically arrive within 3-7 business days via USPS.

• International shipping times vary based on the destination and customs processing.

Shipping Rates & Carriers:

• We ship via USPS and offer standard and expedited shipping options at checkout.

• Shipping costs are calculated at checkout based on the weight and destination of your order.

• Free shipping may be available for qualifying orders (see promotional details for eligibility).

Tracking & Delivery:

• You will receive a tracking number via email once your order has been shipped.

• Please allow up to 48 hours for tracking updates.

• Awakening Arts LLC is not responsible for delays caused by USPS or customs processing.

Lost, Stolen, or Damaged Packages:

• If your package is lost or stolen, please file a claim with USPS. We will do our best to assist in locating the package but are not responsible for lost or stolen items.

• If your item arrives damaged, please contact us within 7 days of delivery with photos of the damaged product and packaging at [your customer service email].

Returns & Exchanges Policy

We want you to be fully satisfied with your purchase. If you are not happy with your order, please review our return policy below.

Return Eligibility:

• Returns are accepted within 14 days of delivery.

• Items must be unused, in their original condition, and in the original packaging.

• Sale items and custom-made products are final sale and cannot be returned.

Return Process:

• To initiate a return, please email [your customer service email] with your order number and reason for return.

• Customers are responsible for return shipping costs unless the item was received damaged or defective.

• Once the return is received and inspected, we will process your refund within 5-7 business days to the original payment method.

Exchanges:

• If you would like to exchange an item, please follow the return process and place a new order for the desired item.

Refunds:

• Refunds are issued to the original payment method once the return is processed.

• Original shipping costs are non-refundable unless the return is due to a mistake on our part.

If you have any questions, please contact us at info@awakeningarts.com. Thank you for supporting Awakening Arts LLC!